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About the company

At Peel-Works, we aim to catalyze transformation in India's Small and Medium Business landscape. We are dedicated to helping these enterprises scale new heights by securing more business opportunities, streamlining their operations, and enhancing customer experiences.

About Peel-Works

Customer Success Executive

Location

Bangalore

Department

Account Management

Type

On-Site

Posted On

January 20, 2024

Job Description

Overview:

You will play a pivotal role in ensuring our customers' success and satisfaction. You'll serve as a key liaison between the customer and our internal teams, advocating for customer needs and driving adoption of our products/services. Your focus will be on building strong relationships, addressing inquiries, and proactively identifying opportunities for customer growth and retention.

Responsibilities:

  • Customer Onboarding:Guide customers through the onboarding process, ensuring a seamless introduction to our products/services and a positive initial experience.
  • Relationship Management:Foster strong relationships with customers, serving as their main point of contact and understanding their unique needs and challenges.
  • Issue Resolution:Address customer inquiries, concerns, and issues promptly, collaborating with internal teams to find effective solutions.
  • Business Knowledge:Develop a deep understanding of our products/services, staying informed about updates and improvements to effectively communicate value to customers.
  • Customer Advocacy:Act as a customer advocate within the organization, providing feedback to enhance products/services based on customer insights.
  • Retention Strategies:Proactively identify opportunities for customer retention and growth, implementing strategies to maximize customer satisfaction and loyalty.

Requirements:

  • Bachelor's degree or equivalent work experience.
  • Proven experience in a customer-facing role, preferably in customer success or account management.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Familiarity with CRM software and customer success tools.
  • Passion for ensuring customer success and satisfaction.

How to Apply:

The Customer Success Executive position offers a challenging and rewarding opportunity for individuals passionate about driving business growth in the staffing industry. If you possess the required qualifications and are ready to take on a dynamic role, we encourage you to apply and submit your resume outlining your relevant experience to careers@peel-works.com

Peel-works is an equal opportunity employer and encourages candidates from all backgrounds to apply.